About us….. well we created frekl to showcase the best gift ware we could find and give people a go to place to find the perfect gift…… we hope you do 🙂
Customer Service
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- How to buy
- FAQs
- Where is my order?
- Privacy policy
-
Contacting Us
If there are any questions you may contact us using the information below.
enquiries@frekl.co.ukwww.frekl.co.ukfrekl (N.Nickells t/a)unit 32 thayers farm roadbeckenhamkentbr3 4lz - Shipping & Delivery
Uk – Orders are usually sent within 48 hours of receiving cleared payment and usually arrive in a few business days.
Europe – Orders are usually sent within 48 hours of receiving cleared payment and delivered within around 7 business days.
Worlwide – Currently by default we only ship to European countries unless otherwise shown on each product but please feel free to ask if delivery is available in your country by emailing to enquiries@frekl.co.uk
To find out about the cost of shipping your order please add the item(s) to your basket and click the calculate shipping option.
- Returns & Replacements
Items can be returned If unused and in there original packaging within 15 days of purchase. To return an Item simply contact us by email stating that you wish to make a return. The buyer is responsible for arranging and paying any return or assocaiated costs and paying for any non recoverable outgoing postage costs. This does not affect your statutory rights.
Items must be sent to our logistic warehouse as written in the e-mail that confirms your return request and, once received, we will issue immediately refund your order or If requested arrange for a new item to be sent.
For simple returns that allow you to conveniently drop off your item at a local drop off point we recommend using  Parcel2Go
In the case of faulty products or delivery errors please make a return request by email, attaching a photo of the product Issue.
After verifying the fault and/or error, you will receive instructions on how we will collect the goods.
Once a return Is recieved and accepted any refund Is expected to made within 24-36 hours.
- Ordering
Simply locate and add item(s) to your basket and then proceed to checkout.
- Payment, Pricing & Promotions
Errors with pricing and on promotions are unlikly but we reserve the right to cancel any order if we find that we have made a mistake with the price or the detail. We also reserve the right to cancel any order if we are unable for any reason to forfill it.
- Viewing Orders
Simply select the “My Account” Tab located on most pages.
- Updating Account Information
Simply select the “My Account” Tab located on most pages.
- How to buy
Simply locate and add item(s) to your basket and then proceed to checkout.
- FAQs
- Please contact us with any concerns or qusestions
- Where is my order?
- Sorry if your orders running late ! To double check it definately is please add the number of working days for delivery as listed above in the delivery section to the dispatch date.
- If this date has been exceeded then plaese get in touch to discuss the issue.
- Privacy Policy
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We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We do not use Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
If at any time you would like to unsubscribe from receiving future emails, you can email us
and we will promptly remove you from ALL correspondence.
If there are any questions regarding this privacy policy you may contact us using the information below.